PRIVACY POLICY
No personal information will be shared with any outside parties unless requested by the client for proof purposes
Personal wedding and event information will not be shared unless approved by the client
The designer reserves the right to share their work to our public social media platforms for examples and portfolio. You may opt out of this option in which case your information will be kept private
*Residential Addresses, Costs, Phone Numbers, and Email Addresses will always be hidden when shared
REFUND POLICY
Once stationery has been customized, no returns will be accepted.
Samples are Final Sale, and may not be returned
Refunds or Reprints may be awarded only after agreed upon, if any issues or mistakes are made by the designer
Note: Once a design has been approved, any mistakes post production are at the fault of the client
FAQ
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What is the difference between Custom + Semi-Custom Invitations?Custom Our Custom Invitations are our Fully Custom luxury service. This means no one else in the world will have this design, it is created 100% for you based on your style, theme, vision. The price point is a little bit higher due to the time it takes for creation, communication back and forth (since this will have more revisions) and assembly. Semi-Custom Semi-custom designs are another great option if you find a design on our website that you like! We have so many styles and designs to choose from, and you can still customize the embellishments and the wording. We still provide you with a proof to approve before we print anything. This is a great choice if you want to stick within a smaller budget range, or if you're on a time-crunch. These are ready-made designs that still give you plenty of customization and pizazz! BOTH are created with the same high-quality paper and materials, and are craft-fully put together for you, so you can WOW your guests.
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Can you ship items if I'm not local?Yes. We ship to all of the U.S. You can be a client no matter where you are located or getting married! We offer free virtual consultations, and are always available for calls or video chats during the process. Pre-made designs are typically quicker to ship (1-2 weeks depending on quantity since we assemble everything for you), and custom designs are printed as soon as we receive approval and from there they will be shipped within 2-3 weeks to give time for assembly.
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How do deposits and contracts work?For custom orders, we take a deposit (usually 25-50% of your total) and a signed contract to get started. These are both sent digitally. Once you have approved your final proof, we will automatically bill for the remaining invoice. For Semi-Custom, you can check-out directly on our website. If you need to break up the payments for these, please email us at linenandpinedesigns@gmail.com No contract needed No orders will be mailed until the order is paid in full.
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I'm not sure what design I want yet, can you help me choose? "Of course! We are more than happy to help guide you in all the available options for your Wedding or Special Event Stationery. Collette is an Artist + Designer and will be happy to curate your colors and create something you will love. Remember, we are not mind-readers so there will always be revisions or changes and we are happy to do them! We're the designers, let us do the work for you and guide you in the right direction to match the vibe and get everything you dreamed of.