FAQ
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What is the difference between Custom + Semi-Custom Invitations?Custom Custom Invitation Suites are a fully custom luxury service. This means no one else in the world will have your designs, it is created 100% for you based on your style, theme, vision. Allows creative freedom to feature any specific wording, destination, custom artwork, and so much more. We work together to tweak everything until you absolutely love it. Requires a minimum spend of $950 ​ Includes: Your Selected Printed Pieces + Embellishments All Custom Designs Unlimited Proofs + Revisions Printed Addresses Full Assembly (saves you a TON of time and stress) An Heirloom Keepsake Box + Invitation Suite Semi-Custom Semi-custom designs are another great option if you find a design on our website that you like! We have so many styles and designs to choose from, and you can still customize some embellishments and detail colors. We provide you with a proof to approve before we print anything. This is a great choice if you want to stick within a smaller budget range, or if you're on a time-crunch. These are ready-made designs that still give you plenty of customization and pizazz! ​ Includes: All items listed in product description (see SHOP) 3 Revisions (additional revisions may incur a $50 fee) Printed Addresses Assembly + Extra Embellishments are à -La Carte add-ons ​ BOTH are created with the same high-quality paper and materials, and are craft-fully created for you, so you can WOW your guests and get them excited for your big day!
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Send-Out TimelinesORDERS: CUSTOM: Invitations: Please book at least 3-4 months prior to your send-out date. The more time the better to account for delays, custom artwork, revisions, addresses, and assembly. Our Custom Invitation turnaround is about 5-8 weeks total. A few weeks for designs, revisions and printing, and 2 weeks for assembly. Day of Stationery (signage, place cards, seating charts, etc): 3 week turnaround including revisions and printing - quantities are due as soon as you have your completed guest count. SEMI-CUSTOM: Pre-made designs are typically quicker to ship (1-2 weeks depending on quantity and revisions. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - FOR SENDING OUT STATIONERY: Follow this as a general guideline. DOMESTIC WEDDINGS SAVE THE DATES: 6-8 months prior to event date INVITATIONS: 3-4 Months prior (mostly local guests) 4-5 months prior (out of state guests) ​ THANK YOU CARDS: 1 month after DESTINATION WEDDINGS SAVE THE DATES: 10-12 months prior to event date ​ INVITATIONS: 6-8 months prior ​ THANK YOU CARDS: 2-3 months after
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Can you ship items if I'm not local?Yes. I can ship to all of the U.S. I do not ship to P.O. Boxes as this tends to create issues for delivering certain paper goods. I offer free virtual consultations, and am available for calls, email, or video chats during the process.
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What is your process for Custom Stationery?First step is to book a free consultation (video if you’re out of town, or in-person if you are local to Connecticut). You can book a time slot HERE From there we discuss what you’re looking for, your vision, invitation count, budget, pick out details and colors or design elements if you’re in person and I will provide suggestions. After our meeting I will send you a customized proposal. The proposal will provide you with all the details from there! You can then select to make changes to the quote or proceed to book. Feel free to bring a friend, family member or fiancé(e) to our meeting!
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Can you help me with design + color choices?Of course! I am more than happy to help guide you in all available options, and provide professional opinions based on your personal style and needs. I can curate your colors and ideas and create something you will love. Remember, designers are not mind-readers so there will always be revisions or changes and that is totally okay and normal!
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Deposits + PaymentsFor custom orders, we typically break payments into 4 pay dates 1-2 months apart. The first payment is your deposit and is due, along with a signed contract to book. Final payment is due after approval, before we send to print. For Semi-Custom, you can check-out directly on our website. If you need to break up the payments for these, please email us at linenandpinedesigns@gmail.com No contract needed No orders will be mailed until the order is paid in full.
PRIVACY POLICY
No personal information will be shared with any outside parties unless requested by the client for proof purposes
Personal wedding and event information will not be shared unless approved by the client
The designer reserves the right to share their work to our public social media platforms for examples and portfolio. You may opt out of this option in which case your information will be kept private
*Residential Addresses, Costs, Phone Numbers, and Email Addresses will always be hidden when shared
REFUND POLICY
Once stationery has been customized, no returns will be accepted.
Samples are Final Sale, and may not be returned
Refunds or Reprints may be awarded only after agreed upon, if any issues or mistakes are made by the designer
Note: Once a design has been approved, any mistakes post production are at the fault of the client